Recent Posts

Why use SERVPRO?

5/18/2020 (Permalink)

We are open image. At SERVPRO of Sylmar/San Fernando we are open 24/7 365 days a year to help our community with the un-expected.

This is a tough one to answer but not just because we are the best; it's just that the reasons are many.

But to name a few; here you go. 

Things don't always happen between 9 to 5.

You are going to want to call and be heard by a real person. SERVPRO of Sylmar/San Fernando is open 27/7/365 days a year. We have a state of the art answering service so that someone can talk to you direct and then get you to the right person to help get this problem on the way to being solved.

All crew members receive the best training in the industry via IICRC. ( Institute of Inspection Cleaning and Restoration Certification).

Restore vs Replace Philosophy

The drying and cleaning method allows us to save a lot more than replace. The benefits are cost effective, time saving and it helps to give the customer piece of mind. 

To hear even more reasons just give SERVPRO of Sylmar/San Fernando a call and we can answer any of your questions. 

Because we are more then a shiny geen truck!

5/18/2020 (Permalink)

SERVPRO green van. It is not only our looks that catch our eye but it is also the actions we take and reputation we have! Call SERVPRO of Sylmar/San Fernando today!

SERVPRO has been around since 1967. Wow, right?!

We all know those companies that come and go. They get a truck and put their name on the side and you think they must be good. Just because they have a name and a truck doesn't mean they have the background and expertise you want working on your home.

SERVPRO of Sylmar/San Fernando is proud to be one of 1700 franchises Nationwide. Did I mention that SERVPRO has won numerous awards? Too many to list here but feel free to go to the company website and check it out. 

SERVPRO has the trust of all the top Insurance Companies. SERVPRO can help with your claim to make your situation as seamless as possible.

I think the question should be "Why Not" use SERVPRO? I'm sure it will be hard to add a reason to that list.

Keep learning to keep growing

5/18/2020 (Permalink)

Image of fire, water, mold and other services with ERP on the bottom. At SERVPRO of Sylmar/San Fernando we are always wanting to learn more and update our education. Call us today!

"The best advice I ever got was that knowledge is power"... -Helen Rasho, SERVPRO of Sylmar/San Fernando owner. 

It always makes sense to be a lifetime learner. SERVPRO of Sylmar/San Fernando couldn't agree more. 

Our crews are always learning. Learning new equipment, new techniques etc. Our crew members have to always keep their credentials up to date every year and have to keep adding to their expertise. 

SERVPRO of Sylmar/San Fernando is so proud of the men and women that are called in to help people on some of their worst days. We are able to keep them informed every step of the way. Our crews are able to help them understand the methods they are using, the chemicals they are using and why. The more they know the more "super" powers they have and the better we can service our customers. Next time you see one of our crew members don't be afraid to ask them about their credentials etc.

We are here to help. 

Have your house prepared for you to leave it this summer

5/18/2020 (Permalink)

Room with desks and office chairs flooded. Be aware and be prepared when it comes to water damage. Always be prepared and active to prevent damages when leaving your home.

Summertime is a great time for relaxation and travel for most. It's also a good time to get your house checked for leaks etc so you can take a vacation with a good piece of mind.

Check your home for leaks at the pipes under the sinks and check the water heater for cracks and rust.

Look at the seals around your windows and make sure their in good condition. If you have any shingles dislodged on the roof, now is a good time to have them replaced. 

All the hoses that connect major appliances, such as washing machines, dishwashers and refrigerator ice maker lines need to be checked for kinks, cracks etc. 

Examine your sump pump and check that it is in good condition and clear of debris by filling the sump pit and running the pump. Listen to the motor for strange sounds and watch that the water is going outside. Install a battery-powered backup source in case there is a power outage while you are gone.

Turn off the water at the main if there is no one to check your house. Drain the pipes as a precaution and flush the toilets after. 

If possible have someone check on your house while your away.

Have a relaxing Summer but nothing is more relaxing then taking the time to prepare your house for your absence. 

SERVPRO of Sylmar/San Fernando will be there if you need us of course if anything goes wrong. We are there 24/7 and we don't take a vacation. 

We must be proactive

5/15/2020 (Permalink)

SERVPRO crew suiting up and getting equipment ready. SERVPRO Cleaning crews arrive at Washington elderly care home linked to coronavirus death cases.

As we have seen the possibility becoming a reality. You can lean on us at SERVPRO of Sylmar/San Fernando, even more. Our message of "We are here to help" has never been more true.

SERVPRO is helping to contain this new pandemic and mitigate the impact on our neighbors.

The SERVPRO Disaster Recovery Team has been on site to control the situation.

It is important to note that the cleaning methods need to be more sophisticated and effective with this level of Bioremediation than just wiping hard surfaces with disinfectant. Health comes first and with the use of PPE and protective masks, our teams adhere to OSHA and CDC guidelines.

SERVPRO of Sylmar/San Fernando will use the fogging methods to more deeply disinfect. SERVPROxide, the hospital-grade disinfectant, is released from the fogger, and its particles adhere strongly to surfaces and objects. The procedure must ensure that all surfaces including walls, doors, floors, and ceilings are uniformly coated. Instead, we follow our initial fogging with a wiping of all surfaces followed by a further fogging round. It is an extreme and comprehensive disinfection process, which should be the norm when dealing with this magnitude of a virus hazard.

Our team is ready to assist with preventive or post-contamination.

In describing "Proactive," we would say that means as cleaning when no person is suspected of being exposed to COVID-19. It would be a smaller area of study since no verified case has been identified.

If there was exposure to anyone suspected of either testing positively for COVID-19 or being subjected to someone displaying symptoms in your facility, we call this "post-contamination" cleaning. In this situation, the scope of work and the required safety measures will increase.

Call SERVPRO of Sylmar/San Fernando with any questions. 818-951-6780

Call us when you need more than a bucket and a mop

5/15/2020 (Permalink)

Photo of a water, mold, and fire cartoon When things get messy call SERVPRO of Sylmar/San Fernando to help you clean it up!

SERVPRO of Sylmar/San Fernando is ready when one thing leads to another.

The situation might look like this: You had a water loss and did not discover it for a few days. You might just call a team in that does water extraction. Only when they do the extraction, you notice there is not mold. They might have the certification to remove mold. Then you call someone that does mold remediation but they have to demo the area. Well of course now you need a company to do the rebuild from that demo. I think you're getting the idea how one thing can lead to another.

Here's the good thing. If SERVPRO of Sylmar/San Fernando was called we could have help with all aspects of the loss. No need for other companies. We have the teams that can do the work and take care of anything that is discoed along the way. 

We can do all those things mentioned as well as many other. We even do pack outs and storage  for clients.

Call SERVPRO of Sylmar/San Fernando 818-951-6780 and know that we can be there for you no matter what happens and if one thing leads to another. 

Mitigation requires quick action

5/15/2020 (Permalink)

SERVPRO picture with multiple images. With SERVPRO of Sylmar/San Fernando's quick action, we will mitigate damage and save you money.

SERVPRO of Sylmar/San Fernando will arrive to your home or business quickly, trained and equipped to help people regain control of their lives.

Naturally people become distressed when they experience a loss. One of the most common fear is the loss of control. Our quick response can help ease this fear. 

SERVPRO's guideline is to respond to the insured to arrange service within an hour. SERVPRO of Sylmar/San Fernando is always exceeding that guideline of an hour. Call directly to our office. 818-951-6780 and speak to a live person.  

Within 4 hours is the guideline to be on site. Again depending on location SERVPRO of Baltimore's Inner Harbor is more than likely going to be there sooner than that to help.

Within 8 business hours of on-site arrival, a briefing of the scope of work will be communicated to the adjuster. 

SERVPRO works directly with the insured's adjuster and make the process of the claim work easy on the assured. SERVPRO can help with the whole process. 

Let SERVPRO be there to help you get your life under control if a loss occurs with you. 

SERVPRO of Sylmar/San Fernando 818-951-6780

You always, always need the right equipment

5/15/2020 (Permalink)

Drying down to a science with a SERVPRO logo. Air movers drying an area. The right equipment and the right people operating the equipment will be the determining factor if the mess is taken care of correctly.

SERVPRO of Sylmar/San Fernando knows that using the proper equipment makes a huge difference. When time matters and it does when reducing claim loss expense, you can count on us to have the right technology and equipment to get the job done.

For example, one of the most common losses is a water loss. Here is some information on the drying process. 

Psychometrics is the study of the air and its properties. The properties of temperature, humidity and vapor pressure. Dew points are measured to evaluate air conditions in the structure. These measurements allow for us to create the proper atmosphere for the most effective drying.

There is a science to drying everything properly. The detection equipment used is always the most current in the industry. 

Moisture Sensors, Moisture Meters, Thermo-hygrometers, Infrared Cameras, and Manometers are some the detection equipment.

Extraction Equipment, Air Moving Equipment, Dehumidification Equipment, Deodorization Equipment are all used in the drying process.

When it comes to drying we take it seriously.

Call SERVPRO of Sylmar/San Fernando. We are here to help. 818-951-6780

"Mold Removal" vs. "Mold Remediation"

10/24/2019 (Permalink)

Mold growth going half way up the wall. Mold Removal vs. Mold Remediation that is the question that we must consider when considering mold jobs.

What’s the Difference?

Since microscopic mold spores exist naturally almost everywhere, removing all mold from a home or business area is simply not possible. Did you know? Some restoration businesses advertise complete“mold removal” and even guarantee to remove all mold. This is a lie.

A qualified restoration company understands the science behind mold and mold growth. SERVPRO Franchise Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Signs of Mold?

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants and have the potential to cause other health effects.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas. Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

For more information, please do not hesitate to give us a call at (818) 951-6780!

Controling Mold Growth

10/24/2019 (Permalink)

Mold Problem? Call SERVPRO image. Mold growth can occur anywhere in your home that is unclean, warm, and moist.

  • Keep humidity levels as low as you can—no higher than 50%--all day long. An air conditioner or dehumidifier will help you keep the level low. Humidity levels change throughout the day as changes occur in the moisture in the air and the air temperature, so check the humidity levels more than once a day.
  • If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source.  Condensation can be a sign of high humidity.
  • Be sure your home has enough ventilation. Use exhaust fans, which vent outside your home in the kitchen and bathroom. Make sure your clothes dryer vents outside your home.
  • Fix any leaks in your home’s roof, walls, or plumbing so mold does not have moisture to grow.
  • Clean up and dry out your home thoroughly and quickly (within 24–48 hours) after flooding.
  • Remove or replace carpets and upholstery that have been soaked and cannot be dried promptly. Consider not using carpet in rooms or areas like bathrooms or basements that may have a lot of moisture.